Mobile App

Frequently asked questions and answers about the app, routes and training plans.

About the app

The app can be downloaded for iPhones from the App Store and for Android phones from Google Play.

The app works on Android phones from Android version 5 and all newer versions. On an iPhone (iOS), the app works on version 9.3.5 and all newer versions. On all of the older operating systems, the app also works, but it can have performing issues. Because GPS antennas in these versions are usually older, it can take longer for the app to find routes.

When you use the app for the first time, you will be greeted by three information screens. Simply navigate through them by swiping to the right or tapping ‘Next’ until you reach the login screen. Or click on ‘Skip’ to go directly to the login screen.

If you already have an eRoutes account (or Imagine Run account), choose ‘Login’ and enter the email address and password to log in.

If you don’t have an account yet, click on ‘Register’ to quickly create an account. Enter your email address and choose a password for your account. Then choose ‘Register account’ to continue.

You can also choose to register with your Facebook or Apple account. To do this, you need to be logged in to Facebook first.

You created an account in the app but did not receive a confirmation email. First, check your spam box/unwanted mail. Sometimes the email ends up in these folders.

If you still can’t find the email, turn the app off completely and restart it. In some cases, the email delivery will get stuck and by restarting it, the app gets an extra push to send the confirmation email after all.

Still no email? Please send us a message.

You need to be connected to the internet to be able to set out routes. Technically, you can then follow the route without an internet connection. However, we recommend that you turn on mobile data such as 3G or 4G in order to be able to make optimal use of the routes in the app.

Yes, the app uses GPS to map out routes from your location and to navigate you on the way.

When you use the app for the first time, you will receive a pop-up message asking for permission to use information from Location Services. Click on ‘Allow’ to activate GPS for the eRoutes App.

The use of the GPS system itself is free of charge, even when you are abroad.

You can also set up GPS manually, see “How do I turn on GPS on my phone?”.

  1. For iOS
    Go to ‘Settings’ > ‘Privacy’ > ‘Location services’.
  2. Make sure that ‘Location services’ is enabled.
  3. Scroll down to find the eRoutes App.
  4. Tap the app and select the “Always” option – allows access to your location even when the app is running in the background.

Note: This may look different for each device and iOS version.

For Android

Open your phone’s Settings

  1. Tap Security & location
  2. Tap Location
  3. Turn Use location ‘on’

Give our app access to use your location:

  1. Open your device’s settings
  2. Tap Apps & notifications.
  3. Tap the eRoutes app.
  4. Tap Permissions.
  5. Tap ‘All permissions’.
  6. Under “Location,” you can review the type of location the app uses.

Note: This may look different for each device and Android version.

In the app, click on the “Me” button at the bottom of the menu bar. Then click ‘Profile’. Here you can change your profile details. At the top of the page, you can switch between the various data such as your profile, account (where you can also change your password) and privacy.

To log into the app, use the email address and password you created for your eRoutes account.

Forgot your password? When logging in, choose ‘Forgot your password?’. Enter your email address and click on ‘Send me instructions’. You will then receive an email to reset your password.

This is not possible if you have registered using your Facebook account.

In the app, go to your profile. Then click on ‘Account’. Below you will find the option ‘Delete account’. Click on the slider to activate it, an orange tick will appear. Then click on the button ‘Delete’. We’ll ask you to enter your password again for verification. To permanently delete your account, click ‘Delete’ again after entering your password.

Your account is now deleted and you will be logged out immediately.

Unfortunately, this is not possible at the moment. We are working hard to make this happen in the future.

In the meantime, you can use our desktop route planner to plan a route from any location in the world. You can then download this as a GPX file and transfer it to your sports watch or smartwatch.

When auto-pause is enabled, the app automatically pauses when you standstill. This means you don’t have to pause your activity manually every time you stop.
You can turn auto-pause on and off via: I> click on the cogwheel > check Auto-pause on/off.

It’s important to note that the app only pauses when you’re standing still. As soon as you start moving again, the time continues. Since this function is based on GPS, it is important to know that the GPS connection no longer works when you enter a building. In this case, use the manual pause button to pause your workout and avoid miscalculations. Don’t forget to turn on the workout again when you start walking again, even if you have auto-pause enabled.

Problems with the auto-pause function are often caused by problems with GPS or other location services. The simplest solution is to turn your phone off and on again and turn your GPS or location services off and on again. Read more about GPS problems here.

If you continue to experience problems, please contact us. We’ll be happy to help.

Yes, app updates are completely free. By automatically updating your app, you can be sure that you always have the latest version of the app on your phone.

Yes, it is possible to listen to music while using the eRoutes app. You will still hear all the directions.

We do recommend having as little apps as possible running. So try switching off all apps you don’t use which are still running in the background before you start your eRoutes training.

The navigation instructions are given based on your GPS location. Unfortunately, no GPS is 100% accurate. Deviations are the rule rather than the exception.

It all starts with the simple fact that a GPS must be able to pick up satellite signals in order to calculate its position. To do this, the satellite must be ‘visible’ to the GPS: the straight line between the two must go through unhindered. Buildings, forests and a rain cloud can already affect this signal. Finally, several satellites are needed to determine the right position. The more satellites are visible to the GPS, the more accurate it can calculate your position.

Mobile phones can take into account their own GPS inaccuracy, unfortunately, we have no influence on this.

Learn here how to improve your GPS signal.

Do you not hear the audio cues while using the app?

The following tips may offer a solution:

  • Do you have the audio volume of your phone turned on? Sometimes your ringtone is turned on but your audio volume is not. Try turning up the volume on your phone right after you start an activity, or go to your phone’s settings to turn up the volume for notifications.
  • Is your phone accidentally in ‘Don’t disturb’ mode or in ‘Airplane’ mode? You will not hear any notifications or audio from applications. Turn these functions off.
  • Check if your audio is working on another app.
  • Go to the App Store or Google Play and see if you can update the app.
  • Remove the app from your phone and reinstall it.

Is the audio still not working after this? Please contact us.

The voice of the navigation is the same as the system language of your phone. If it is set to English, you will also hear an English voice.

To change this, you need to take the following steps:

On Android:
To specify text-to-speech settings for your device:

  • Open your device’s Settings app Settings app.
  • Select Accessibility, then Text-to-speech output.
  • Choose your preferred engine, language, speech rate, and pitch.

Note: The default text-to-speech engine choices vary by device. Options can include Google’s Text-to-speech engine, the device manufacturer’s engine, and any third-party text-to-speech engines that you’ve downloaded from the Google Play Store.

  • Optional: To hear a short demonstration of speech synthesis, press Play.
  • Optional: To install voice data for another language, select Settings Settings app, then Install voice data. Choose the language that you want to install.

If this does not work, we recommend that you install the Google Text-To-Speech app. This app allows you to convert text from applications to speech so that phones can read it out.

To use the Google Text-to-speech app on your Android device, go to Settings > Language & Input > Text-to-Speech output. Select Google Text-to-speech Engine as your favorite engine.

On many Android devices, Google Text-to-speech is already enabled, but you can update to the latest version here.

On iOS:
Go to your phone’s settings and select ‘General’. Then go to ‘Language and region’ and change the language of your phone to your preferred language.

To prevent your battery from running out on the road, we recommend that you always leave with a full battery. To be on the safe side (for longer routes) you can also bring a power bank.

In addition, it can sometimes happen that the app fails. For example, because it has too little free working memory.

Tip: before you leave, make a print screen of your route. In case the app fails, you can find your way back using the print screen. You can also use Google Maps.

Routes

The app will search through GPS for 3 routes based on the available paths and the given distance. However, it is possible that there are no 3 routes available for the selected distance at your GPS location.

In that case, you can move to a different location by walking 100/200 meters from your chosen location and trying again. Or play around with the distance slider, the app might find more routes to pick from.

Yes, this is possible. After the app shows your routes, you can view the routes separately from each other. To do this, press and hold the letter of the route (A, B or C) on the screen. The separate route is now shown on the screen.

Once you have selected a route, it will start immediately. You can pause the route by pressing the ‘Pause’ button on the route screen.

You can do this by going to the ‘Me’ page. Here you can view the activities you have done. If you want to remove them, you can put your finger on the specific activity and slide the bar to the left. A trash can will now appear on the screen. Click on it to remove the activity.

There may be several reasons for this:

  • You do not have a proper GPS connection.
  • You do not have a working internet connection such as 3G/4G or WiFi. The app needs a working internet connection to generate routes.
  • There are no suitable routes from your location for the selected distance. Adjust the distance or try it from a different GPS location. For example, walk another 100 meters and then try again.
  • The server is overloaded. Try again later.

Are you still having problems? Please contact us so that we can find a solution together.

Unfortunately, these are situations that can sometimes occur. Grab your phone in your hand and try to get back on the route with a detour. If you deviate too far from the route, the app may not pick up the route properly. It will keep saying ‘Return to the route’. In that case, continue to follow the route independently via the map, without voice or text support.

We always ask you to report this type of situation to us so that we can adjust this route.

Send us a message with a clear indication of the street and/or intersection where you couldn’t go any further.

You can share your completed activities and routes directly after you’re done by using the orange ‘Share’ button.

If you want to share it later, first go to ‘Me’ in the menu. Click on a completed activity to share it with friends via the ‘Share’ button.

You can choose to share your workout with your own image under ‘Camera’, or as a map including statistics under ‘Map’ or as an image with only statistics under ‘Image’.

We are sorry that the app did not track your route correctly. This is usually caused by GPS issues.

The app might have been unable to establish a GPS connection at those points in your route. Did you walk through a tunnel, a building, a densely wooded forest or along high-voltage power lines? All these factors can disrupt a GPS signal and prevent it from making a connection.

You can also see ’empty’ spots in your route when auto-pause is enabled. Try it again with auto-pause switched off to see if the issue is resolved.

If this is not the case please contact us.

If you use the app at the same location and set the same distance, it is possible that you will also see the same routes. The app always searches for a route with walker-friendly paths that return to your starting GPS location via a round route, within the entered distance.

Adjust the distance or generate routes from another GPS location. For example, walk 100 meters and search for routes from there. This way you will often discover new routes.

No, you can walk the route in one direction. The correct direction is indicated by a blue arrow.

You can choose to have the map rotate with you or not. You can set this using the buttons on the top right of your screen. Click on this icon to make the map rotate with you:Kaart draaien scherm icon

After that you’ll see it change into this icon:

Kaart draait mee app

The map now rotates with you as you walk.

Training plans

Do you want to start a training plan? Choose ‘Find your training plan’ or click on ‘Training’ in the menu bar.

Training with a plan is a sensible way to achieve your goals. There is a plan for everyone. But before you can start a training plan, we’d like to get to know you first. This means that we would like to know more about you, so that we can help you on your way as best we can.

  1. Fill in your details in your profile.
  2. Choose a plan for walking or running.
  3. Make a choice out of the different training plan. We offer plans from 3 – 50 km, so there is one for each level.
  4. Next, specify how many weeks you want to reach your target
  5. Choose to start today or tomorrow
  6. Click on ‘Yes, create this training plan’.
  7. Your training plan is now ready, read the instructions carefully.
  8. Start your first training!

You have the choice to start your training with a matching route or to pick your own route.

With the training plans in our app, you train in a sensible way to be able to walk or run a certain distance.

  • For running there are schedules for 3, 5, 10, 15, 21.1, 30 and 42.2 km.
  • For walking, you will find plans for the following distances: 3, 5, 10, 15, 20, 30, 40, 50 and 60 km.

Depending on your chosen distance, you can choose to complete it in 4, 8 or 12 weeks.

No, it is not possible to follow two plans at the same time. We also do not recommend this in order to avoid overtraining.

Yes, you can stop with your training plan. To do so, click on ‘Stop plan’.

If you want to change your plan, you don’t have to stop a plan first. You can click on ‘Change plan’ and choose a new plan.

It may be that a training (from a plan) not exactly indicates how many meters you have to cover in total. This is because a workout also contains a warming up and a cooling down which both cover an additional 200 meters. So slight differences are expected.

Does the distance in a training session differ a lot from the distance you actually had to walk/run? Let us know by sending us a message.

To change your plan to a lighter or heavier plan, click on ‘Change plan’. You can now select a new plan.

Unfortunately, it sometimes happens that the next training from a plan is not released while you have completed the training. We are working hard to find the cause of this problem and solve it in the next app update. To continue to the next training it can sometimes help to restart the training and then stop it immediately. This will often release the next training.

Issues with GPS

GPS stands for Global Positioning System and consists of 24 satellites hovering over the earth. These satellites allow anyone with a GPS receiver to determine exactly where he or she is located, based on geographical length, latitude and altitude, anywhere on Earth.

Your smartphone communicates with these satellites through a GPS antenna, which is part of the hardware. The antenna is connected to the software by a driver. There are three main sources from which GPS problems can arise:

  1. The number of GPS satellites at the current location
  2. The quality of the GPS antenna in the smartphone
  3. The implementation of the driver in the control system

There are three ‘big’ GPS problems that can be distinguished from each other:

Lost GPS signal: When the GPS signal has been lost and is rediscovered a few moments later, the points obtained before and after the signal loss are connected in a straight line.

GPS drift: The GPS track differs from the road. You may see that the route follows the shape of the road, but with much less accuracy.

GPS bounce: A ‘jumpy’ GPS track can cause your activity to report more distance than you have actually covered since every ‘zig’ and ‘zag’ of your GPS track has to be captured with a straight line that connects them together.

GPS problems can have various causes. Unfortunately, no GPS is 100% accurate. Deviations are the rule rather than the exception.

 

GPS problems can have various causes. Unfortunately, no GPS is 100% accurate. Deviations are the rule rather than the exception.

This you can do yourself to get your GPS signal working better:

The first step is always to make sure you’ve given the app access to your location information. Is it turned off and you don’t know how to turn it on? Read how to do this under the question ‘How do I turn on GPS on my phone’.

Has the app access to your GPS location? But do you still notice that you don’t have a good GPS connection? Then try the following:

  • Check if you have installed the latest version of the app.
  • Set Airplane mode to ‘Off’ and WiFi to ‘On’, even if you don’t have a working WiFi connection and want to use the app on mobile data.
  • Turn off all battery saving settings and/or a power-saving mode.
  • Open the app and make sure you have a direct line to the air. Don’t stand in a building or under a bridge.
  • Your phone may not be calibrated properly with nearby GPS satellites. Click on ‘Again’ to try again.
  • GPS problems are more common when it is heavily cloudy or in locations with tall buildings and/or trees nearby. There is less visibility on the satellites so you are less likely to get the signal from 3 satellites (the minimum requirement to be able to determine your location). Then look for a large open space, for example, a large open square where you can make a straight connection to the sky.

Additional tip for Android users: enable high-accuracy mode

  • Open the Settings app on your Android phone.
  • Tap Location.
  • Turn on Location at the top.
  • Touch Mode > High Accuracy.

GPS performance may vary by day
Even if your phone is in the same place and the same setting as before, it may behave differently from one day to the next. Normally your phone needs to receive signals from about 5 satellites to get an accurate estimate of the position of the device. With the changing position of the satellites, changing weather patterns, and the changing nature of the Earth’s outer atmosphere, there are enough parts of the GPS system outside of your direct control and perception that it is difficult to draw conclusions about what specifically causes inconsistent performance.

 

This you can do yourself to get your GPS signal working again.

– iOS (iPhone)
– Android

Fix GPS problems on iOS (iPhone)

First, make sure you gave the app access to your location information.

  1. Go to ‘Settings’ > ‘Privacy’ > ‘Location Services’.
  2. Make sure that ‘Location facilities’ is enabled.
  3. Scroll down to find the eRoutes App.
  4. Tap the app and select the ‘Always’ option: gives access to your location even when the app is running in the background.

Note: This may look different for each device and iOS version.

Doesn’t this solve the problem? Then try the following:

  • Turn your phone off and on again.
  • Turn location information off and then on again. (Wait for about 5 seconds)
  • Make sure you always have a straight line to the sky.
  • Close all other apps.
  • Check if you have a GPS connection through another app that uses GPS. It’s best to use a different fitness app and not a navigation app like Google Maps, Waze or Apple Maps. In addition to GPS, navigation apps also use mobile towers to record your position on well-known roads and paths, which can create the illusion that your GPS is working perfectly.

Perform a GPS reset:

  1. Tap the home button twice. This will display all active apps.
  2. Swipe up the screens of all apps to close them.
    Then go to the settings and turn on the airplane mode.
  3. Once you have done that, go to Settings > General > Reset > and choose to reset the network settings via ‘Restore network settings’.
    (Note: you will need to re-enter all wifi-passwords after this).
  4. Once your phone is reset, go to Settings > Privacy > Location > Turn it off, and then turn it back on.
  5. Then go to Settings > Privacy > Locations > System > and set ‘Time Zone Setting’ off’.

Fixing GPS problems on Android phones

Make sure you gave the app access to your GPS data.

  1. Go to Settings > Location
  2. Set use wireless networks to “on”.
  3. Set use GPS satellites to “on”.

Give app access to your location:

  1. Tap Settings.
  2. Tap Apps.
  3. Tap the eRoutes App.
  4. Swipe from bottom to the top of the screen.
  5. Tap Permissions.
  6. If the slider behind ‘Location’ is colored, the location information for the app is enabled. Tap the slider to adjust the setting.

Note: This may look different for each device and Android version.

Doesn’t this do the trick? Then try the following:

  • Turn your phone off and on again.
  • Turn GPS off and then on again. (Wait about 5 seconds)
  • Make sure you always have a straight line to the sky.
  • Close all other apps.
  • Turn off any battery-saving settings.
    Check if you have a GPS connection from a different app that uses GPS. It’s best to use another fitness app and not a navigation app like Google Maps. In addition to GPS, navigation apps also use mobile towers to record your position on familiar roads and paths, which can create the illusion that your GPS is working perfectly.

Perform an AGPS reset:

Perform an “AGPS reset”: Install the GPS Status & Toolbox app and then go to Menu > Tools > Manage A-GPS state > Reset.

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