Johan Cruyff Legacy 14K

Vragen over de Johan Cruyff Legacy 14K die niet te maken hebben met het gebruik van de eRoutes app vind je op de website van de Cruyff Foundation.

Frequently asked questions & answers

  • To participate in the Cruyff Legacy 14K (or any of the other distances) please sign up at this link.
  • Then you will receive an email containing an activation code for in the app eRoutes.
  • The app eRoutes can be downloaded for Android in Google Play and for iPhones in the App Store.
  • After downloading the app, create a free eRoutes account by registering in the app. Or log in if you already have an account.
  • Fill in the activation code you received under ‘Events’ at the ‘Cruyff Legacy 14K’ event.

It is possible to participate in the Cruyff Legacy 14K in the eRoutes app from April 19 to May 19. 

If you are participating in the Cruyff Legacy 14K as a group, team or company, sign up using 1 main sign up and add multiple participants. You can also provide an email address, which you can use to login to the app.

  • Register via this link.
  • Then you will receive an email containing a link valid for the number of people on your team. With this link your team members can register. After signing up, an activation code is automatically emailed for use in the eRoutes app.
  • You can download the eRoutes app for Android in Google Play and for iPhones in the App Store.
  • After downloading the app, you will create a free eRoutes account by registering in the app. Or log in if you already have an account.
  • Fill in the activation code you received under ‘Events’ at the ‘Cruyff Legacy 14K’ event.

It is possible to participate in the Cruyff Legacy 14K in the eRoutes app from April 19 to May 19. 

First and foremost, the app is a fun and easy way to discover routes, along the way you’ll be entertained with a good luck wish and audio messages on the route. You can also easily share your route from the app. It is also possible to start your own route in the app. Just choose ‘Start without a route’. Alternatively, you can participate in the Cruyff Legacy 14K without a mobile app and run or walk your own routes.

Yes definitely!

Between April 19 and May 19, you can start the Cruyff Legacy 14K in the app. On your route you will be entertained with audio messages, among other things. On April 25 is the actual ‘event day’ when there will be a special Cruyff 14K Radio broadcast between 10:00 a.m. and 2:14 p.m.

Furthermore, you may run whenever you want, in the morning, afternoon or evening between April 19 and May 19, 2021.

In theory, you can also do this without internet. However, you have to start the route from a place with internet, such as WiFi. Once you have created the route you can run it on the GPS of your smartphone. However, you will not receive any messages from us during the route if you do not have internet.

In order to listen to the radio broadcast on April 25 while on the road, an internet connection is required.

Between April 19 and May 19, open the eRoutes app and log in. If you have already activated your participation in the app, you will now see a button with ‘Start Cruyff Legacy 14K’ in the home screen.

Don’t see it? Then register by clicking on ‘Events’ at the bottom of the screen, choose Cruyff Legacy 14K. Then click on the ‘Activate’ button and enter your activation code. Your Cruyff Legacy 14K event is now activated and you can participate.

After clicking on the ‘Start Cruyff Legacy 14K’ button you will be taken to the route screen, where you can choose the distance of the route using the slider at the top. The app searches for routes based on distance and location. The App will create 1- 3 routes for you depending on the number of available paths. Look at the suggested routes, zoom in on the map for example, and choose a route that you would like to follow. The route starts immediately and your Cruyff Legacy 14K Run can begin!

Sure, you may! The mobile app creates routes from your current location. Whether that is at your doorstep or at a beautiful nature reserve nearby. So drive, cycle or walk to your desired starting point and start up the eRoutes app there.

When you want to walk or run together with someone else, it is important that only one person has the route mapped out via the eRoutes app and follows the directions and the other(s) do not.

The other participants choose “Start Cruyff Legacy 14K” in the eRoutes app, set the slider to the chosen distance as well, but start the activity by clicking the “Start without route” button. 

This prevents different routes from being plotted via different smartphones and everyone being led in a different direction. This is because the app can map out many different routes if there are many different roads.

When you want to walk or run together with someone else, it is important that only one person has the route mapped out via the eRoutes app and follows the directions and the other(s) do not.

The other participants choose “Start Cruyff Legacy 14K” in the eRoutes app, set the slider to the chosen distance as well, but start the activity by clicking the “Start without route” button. 

This prevents different routes from being plotted via different smartphones and everyone being led in a different direction. This is because the app can map out many different routes if there are many different roads.

Yes sure! You can also choose ‘Start without a route’ after you start your Cruyff Legacy 14K event and select a distance. The app will then track you via GPS.

That way, you’ll be able to start your race without a route.

Try starting from a different location or choose a different distance.

The eRoutes app uses Open Street Map data, among other things, to plot its routes. This map is used by voluntary developers worldwide to indicate which paths are suitable for walking, among other things. In places with many available trails, the app can also plot more different routes.

Orientate on the range of routes from a particular starting location can be via www.eroutes.nl. There you can see what routes are made from specific starting locations.

Does it really not work to find routes from your location via the app? If so, you have two options.
1. You decide the route yourself. Choose “Start without route” for your chosen distance.
2. You run or walk a route without the eRoutes app. Unfortunately, you will not be able to enjoy the full Cruyff Legacy 14K experience.

Routes and trails are put together depending on the area where you live. These can be both paved and unpaved paths. It is currently (still) not possible to indicate preference.

Once you start your activity you can listen to the radio broadcast by pressing the play button on the screen. This will also allow you to pause the radio.

Yes definitely! Use your free eRoutes account to continue discovering routes or to follow a training plan even after the event.

Tips on technical issues

You can simply restart the eRoutes app. But before you do, we recommend you close as many apps you’re not using (including those running in the background) as possible. Also make sure that you do not have any battery saving functions enabled, these cause your phone to close the app in the background.

Restart eRoutes. You will now see a message on your screen: ‘Oops something went wrong’. Choose to resume the activity. The route instructions will be resumed from the point of error.

Did you accidentally walk a bit further? Then look at the map in the app and try to get back to a light blue part of the route, from there the spoken directions can be picked up again. When you get back on the route you will also hear a voice say ‘You are back on the route’.

Tip: While walking the event day on April 25, listen to the live radio broadcast, as long as you can still hear this the app is still working as well!

The following tips may offer a solution:

  • Is your phone fully updated to the latest iOS and Android system updates?
  • Go to the App Store or Google Play and check if you can update the eRoutes app.
  • Check if your audio works in other apps.
  • Do you have the volume on phone on? The slider on the side open?
  • Sometimes your ringer/beep is on but your audio volume is not. Try using your phone’s volume buttons to turn up the volume right after you start an activity, or go into your phone’s settings to turn up the audio volume for notifications.
  • Is your phone accidentally set to Do Not Disturb mode or Airplane mode? You will not hear notifications or audio from applications. Turn these features off.
  • Disable bluetooth, do you hear sound now?
  • Delete the app from your phone and reinstall it. (This will not cause you to lose any run activities or training schedules in your profile)
  • Turn your phone off and back on.
  • For iPhones: Go to Accessibility -> Spoken Content -> Voices -> [language of choice] .
  • For iPhones: Perform a hard reset on your phone. Read here how to do that for iPhones. Resetting (rebooting) the iPhone will clear the working memory without losing any data or apps.
  • For Android: On an Android phone, a hard reset removes all data from your phone and goes back to factory settings. We do not recommend doing this. A soft reset allows you to restart your device without data loss. This is how you do this for example with a Samsung.

The voice of the navigation is the same as the system language of your phone. If it is set to English, you will hear an English voice.

To change this, take the following steps:

iPhones:

Go to Accessibility -> Spoken Content -> Voices ->[desired language]. Here you can choose from several voices and languages.

Android:

To specify text-to-speech settings for your Android phone, proceed as follows:

  • Go to the Settings app on your Android phone. Settings can be identified by a gear icon.
  • Select Accessibility and then Text-to-speech output.
  • Choose the desired engine, language, speed and pitch.

Note : The text-to-speech engines available vary by phone type. The options may include Google’s text-to-speech engine, the device manufacturer’s engine, and third-party text-to-speech engines that you downloaded from the Google Play Store.

Optional: If you want to hear a short demonstration of speech synthesis, press Play.
Optional: If you want to set up speech data for another language, select Settings and then Install speech data. Choose the language you want to install.

If this doesn’t work, we recommend you install the Google Text-To-Speech application. This app allows you to convert text from applications to speech so phones can read them aloud.

To use the Google Text-to-speech app on your Android device, go to Settings > Language & Input > Text-to-speech Output. Select Google Text-to-speech Engine as your preferred engine.

On many Android devices, Google Text-to-speech is already enabled, but you can update here to the latest version.

This often has to do with your phone’s settings. Here’s what you can do yourself to get your GPS signal working again:

iOS (iPhone)

First, make sure you’ve given the app access to your location data.

  • Go to ‘Settings’ > ‘Privacy’ > ‘Location Facilities’.
  • Make sure ‘Location Facilities’ is turned on.
  • Scroll down to find the eRoutes App.
  • Tap the app and select the option: ‘Always’: allows access to your location even when the app is running in the background.

Please note: This may look different by device and iOS version

Does this not fix the problem? Then try the following:

  • Turn your phone off and back on.
  • Turn location data off and then back on. (Wait about 5 seconds)
  • Make sure you always have a straight connection to the sky.
  • Close all other apps.
  • Check that you do have a GPS connection through another app that uses GPS. It’s best to use another fitness app for this and not a navigation app like Google Maps, Waze or Apple Maps. Navigation apps, in addition to GPS, also use cell towers to record your position on known roads and trails which can therefore give the illusion that your GPS is working perfectly.

perform a GPS reset:

  • Tap the home button twice. This will display all the active apps.
  • Swipe up the screens of all the apps to close them.
  • Then go to Settings and turn on Airplane Mode.
  • When you’ve done that, go to Settings > General > Reset > and choose to reset the network settings via ‘Restore Network Settings’
    (note that you’ll have to re-enter all the wifi passwords after this as well).
  • As soon as your phone is reset, go to Settings > Privacy > Location features > Turn this off, and then on again

Android

Check that you have given the app access to your GPS data. Go to Settings > Location

Set there:

  • Use wireless networks to “on”
  • Use GPS satellites to “on.”
  • Give app access to location:
  • Tap Settings.
  • Tap Apps.
  • Tap the eRoutes App.
  • Swipe across the screen from bottom to top.
  • Tap Permissions.
  • If the slider behind “Location” is colored, the location features for the app are on. Tap the slider to adjust the setting.

Note: This may look different by device and Android version.

Does this not fix the problem? Then try the following:

    • Turn your phone off and back on.
    • Turn GPS off and then back on. (Wait about 5 seconds)
    • Make sure you always have a straight connection to the sky.
    • Close all other apps.
    • Disable any battery-saving settings.
    • Check that you do have a GPS connection through another app that uses GPS. It’s best to use another fitness app for this and not a navigation app like Google Maps. Navigation apps, in addition to GPS, also use cell towers to record your position on known roads and trails which can therefore give the illusion that your GPS is working perfectly.

Perform an AGPS reset:

This is how you perform an “AGPS reset”: Install the app GPS Status & Toolbox and then in that app go to Menu > Tools > Manage A-GPS state > Reset

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light-blue part of the route, so it can pick up the directions again. If you deviate too far from the route (and miss certain waypoints), the app may not be able to pick up the directions properly. You will then see the message ‘Return to route’ remaining on the screen. In that case, continue to follow the route using the map by yourself, without any voice or text guidance.

More information: Our eRoutes app uses OpenStreetMap, among other things, to map out the routes. On this world-wide map, volunteer developers indicate roads that are suitable for use as footpaths, for example. We update our maps monthly with the latest data. Unfortunately it can happen that a footpath turns out not to be accessible anymore but that this has not yet been adjusted in the map that we use. Therefore it can indeed happen that a route is mapped out over (now) private property.

Of course we would also like to see these kinds of incorrect routes updated. Help us to keep the routes up to date and send a message with a clear indication of the street and / or intersection where you could not continue.


Post your own comment directly on OpenStreetMap
You can also post your own comment on the map via OpenStreetMap so that a volunteer developer can make the change directly. To post a comment on the map, click on this icon on the left: OpenStreetMap OpenStreetMap Comment. Describe as accurately as possible what is wrong with the map. Your comment will then be checked by a volunteer developer and implemented if necessary. However, this will not be fixed and reflected in the app in one day.

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The battery life of any phone is highly dependent on the age, model, brand, and memory of the phone.

Older phones naturally have older batteries. These perform less well than when they were new due to frequent use. In addition, battery specifications are constantly being optimized over time. As a result, newer phones often have better battery life.

Our app requests rely on GPS & Location services, these are features that demand more from a battery. 

We recommend that you always leave with a full battery and for long trips, or if you know your battery will run out quickly, bring a PowerBank (external battery). Turn off features you don’t need on your walk, such as bluetooth, email sync and push notifications.

Do you find your phone still draining quickly? Then it’s often worth diving into your settings. You may be able to optimize things here so that you have a longer battery life.

Please note that battery-saving features on some phones actually cause the phone to turn off the app because it requires too much battery. 

Disappointing that the GPS didn’t work quite as well along the way. You can’t edit or add to routes in the app, but you can manually enter the miles on your Cruyff action page.

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